Dallas-based Southwest Airlines’ new chief technology officer, Lauren Woods, is in a move planned before the company was criticized for the holiday meltdown in December, the company said Wednesday.
Woods replaces senior vice president and chief information officer Kathleen Merrill, who decided to retire in December and move into an executive advisory role. Merrill has been with the carrier since 2017 and since 2004.
CEO Bob Jordan previously introduced Woods as the incoming chief information officer, but the company has not officially announced the leadership change.
“Lauren’s extensive experience prepares her well for this important role, as she is building a reputation as an innovative and transformational leader in our technology department and throughout the company,” Jordan said in a statement.
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