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Chadi Al Ahmar, CEO of Old National Bank’s multi-state wealth management business, is an engineer and numbers man.
He says Paul Batz, a management coach he met years ago through Rotary, helped him understand that “virtue” — integrity, teamwork and empathy — are critical to continued financial success.
“You’ve done business the right way,” said Al Ahmar, who ran the old national business for three years. “Doing more than yourself and doing good for customers and employees.”
Old National is transitioning from a multi-tiered marketing model to one built on the long-term success of customers and employees. The wealth management team received assistance from consulting firm McKinsey on strategic and technical issues.
Al-Ahmar credits Batz’s excellent leadership to helping the team “get hearts and minds working.”
“Everyone can compete on technology, product and price,” Al Ahmer said.
Batz founded a large consulting firm during the 2008-09 recession to start Good Leadership.
“I had two kids in college, in the middle of the recession, and it was time to quit,” Batz recalls of those days. “We survived.”
And finally, the organization started doing better.
Good management, especially during the transition to mostly virtual consulting services during the Covid-19 period, increased revenue by 50% from July 2020 to 2021.
“We’ve learned that we can be faster, cheaper and more efficient at Zoom and Teams,” Batz said. “We can touch more people, more often. More motivation, more follow-up. Less travel.”
Good Leadership now has 25 employees and independent contractor trainers. Batz is still serving as CEO and expects $4.5 million in revenue this year.
The company Since 2010, it has hosted about 100 Good Leadership breakfasts. The last one in November drew 350 people, and Bill George, the retired CEO of Medtronic and a Harvard Business School professor, spoke about the “True North” model of ethics.
The breakfasts raised $400,000 for charities, including a matching contribution from Minnesota-based Handy Products Company.
Batz, 59, started 40 years ago at communications company Padilla. Client relationships have shifted to strategy and management areas with some clients.
“Nobody starts out as an executive,” Batz said. “Two-thirds of professional services are required by law; lawyers, accountants and engineers. We’re executive coaches. And we’ve determined that most coaches don’t have the means.”
When Batz was asked to record the results by retired CEO Richard Davis, he developed a simpler approach in part by partnering with US Bancorp. Davis wanted to develop a better employee culture after his predecessors focused on consolidation and cost cutting. USB was known for its low charge rate and high transfer rate.
Batz’s team helped the bank develop a model that could ultimately be customized for different clients, the basis for a good management game platform.
Batz says good leadership works only with managers who want to improve themselves, culture and performance. His company’s research, both quantitative and anecdotal, proves that “a culture of excellence in leadership improves financial results.”
He says the secret sauce starts with a business plan that “creates real employee engagement and followership.”
The company then works with the client to focus on three key areas: a “we’re bigger than me” approach through transparent decision-making, leadership accountability and shared results – and fun. It has a flexible model A personal focus on combining faith, family, finances, fitness, friends and the future.
Good leadership typically works with management teams for up to three years.
“Paul Batz made us better,” said Megan Remarks, president of St. Paul-based Regional Hospital Business Health Partners. “Healthcare is a complex, emotionally charged team sport. Paul helped us move from individuals to teams.”
Comment said she is a better person and manager now. “We try to be kind, direct and transparent.”
Darren Lynch, founder of software firm Irish Titan, says his work with Good Leadership has enabled his company to “stay on the rails and spin those rails faster”.
And encouraging joy.
“Excellence thrives in a culture of encouragement, accountability and positive teamwork,” Lynch said. “Having fun for fun is nothing more than a party. When you surround it responsibly, it invigorates the spirit to achieve goals. The combination…enhanced the Irish Titan’s performance.”
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