Atlanta and London –(Business WireUS-headquartered Quanter Solutions, a customer communication management consulting services provider, has announced a strategic partnership with Tech Mahindra, a leading provider of digital transformation, consulting and business re-engineering services and solutions. Efforts will focus on modernizing the customer communications industry to provide a superior customer experience in industries such as the financial, insurance, and healthcare industries, to name a few.
The partnership enables enterprises to develop processes into operational standards, including customer relationship management (CCM), customer experience management (CXM), cloud-based ETL and data integration services, and functions-as-a-service (FaaS). ).
Jinender Jain, UK & Ireland Sales Head, Tech Mahindra; he said “The customer relationship industry is constantly evolving due to the increasing development of omnichannel marketing and customer experience management through continuous and personalized customer experiences through workflow automation. Organizations can leverage the latest cloud-native microservices and industry offerings, such as document optimization and content migration tools, to accelerate implementation times across the customer journey. Our partnership with Quanter Solutions is a step forward in implementing the various channels that an organization can use to communicate with their key customers.
As part of the NXT.NOW™ framework, which aims to foster a ‘Human Centric Experience’, Tech Mahindra will focus on digital transformation and meeting the changing needs of the customer by investing in new technologies and solutions. The collaboration with Quanter Solutions will further strengthen Tech Mahindra’s market position at the forefront of digital transformation. It brings together Tech Mahindra’s 35+ years of experience building digital capabilities and Counter’s 30+ years of experience in designing customer onboarding and communication workflow solutions.
Scott Mulkey, EDP, COO and Partner, Quantre Solutionshe said “It’s an exciting time in our industry when customer relationship management and customer experience management come together. Digital transformation opportunities lie in bringing regulatory communications and marketing messages together to meet business requirements and customer needs. As more cloud-native microservices are introduced, industry service providers must evaluate the new capabilities. For these reasons and more, I am excited about Quanter Solutions’ partnership with Tech Mahindra and how it will help our customers in the US and UK achieve their business goals.He said.
Quantitative methods for designing customer communication workflow solutions can be applied during customer onboarding to speed up implementation times. The integrated solution helps end customers transform their businesses with microservices-based workflow automation. Through this partnership, Quantre Solutions will leverage Tech Mahindra’s industry expertise to support omni-channel, digital-first, monetization projects for customer relationship and marketing service providers.
About Quantre solutions
Quantre Solutions provides customer relationship management consulting and professional services. Quanter’s consulting credentials include designing and updating CCM workflow solutions and rationalizing communications, forms and touchpoint content to deliver an optimized customer journey experience. Quanter’s manufacturing operations experience includes designing and modernizing automated document factory (ADF) solutions that automate customer service and production processes to reduce risks and reduce operating costs. Quantre Solutions believes in being a champion and advocate for our clients. Just as our industry can successfully automate communication workflows and production processes, we see a future where our industry skills and experience accelerate the automation of customer onboarding workflows. Quantre Solutions is excited to support the design of customer onboarding workflows to reduce implementation and migration time, improve customer experience, and accelerate time to market. Scott Mulkey, COO of Quanter Solutions, was recently awarded Electronic Document Professional (EDP)® by Xplor International, the Electronic Document Systems Association® industry certification.
Learn more at http://www.quantresolutions.com/
About Tech Mahindra
Tech Mahindra delivers innovative, customer-centric digital experiences that empower enterprises, partners and communities. We are a $6 billion organization with 158,000+ professionals in 90 countries serving 1262 global clients, including Fortune 500 companies. We are focused on leveraging next-generation technologies including 5G, Blockchain, Quantum Computing, Cyber Security, Artificial Intelligence and more to enable end-to-end digital transformation for global customers. Tech Mahindra is the only Indian company to receive the Terra Karta seal of HRH The Prince of Wales for its commitment to creating a sustainable future. We are the fastest growing brand in terms of ‘brand strength’ and among the top 7 IT brands globally. Through the NXT.NOW™ framework, Tech Mahindra aims to foster a ‘human-centric experience’ for our ecosystem and create collaborative disruption with synergies arising from our strong portfolio of companies. Tech Mahindra aims to deliver tomorrow’s experiences today and believes that ‘the future is now’.
Founded in 1945, we are part of the Mahindra Group, one of the largest and most respected multinational companies with 260,000 employees in over 100 countries. It enjoys a leadership position in India in agricultural equipment, utility vehicles, information technology and financial services and is the world’s largest tractor company. It has strong presence in renewable energy, agriculture, logistics, hospitality and real estate. The Mahindra Group has a clear focus on leading ESG globally, enabling rural prosperity and enhancing urban livelihoods, aiming to bring about positive changes in the lives of communities and stakeholders.
Connect with us at www.techmahindra.com
