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In the middle of the week? Weak as medium! Okay, scary talk, but we’re short on energy in this heat wave today, so it made sense.
Oh! And good news, btw, we’re offering 15% off Riot tickets (excluding online or expo tickets) to you loyal Daily Crunch readers. Use promo code “DC” to claim your discount!
see you soon! – Christine And came
TechCrunch’s Top 3
- Slumdog $5-illonnaireLanda is the latest initiative to attract business capital, in this case $33 million, to democratize real estate ownership. Mary Ann He wrote. The system allows people to invest in the real estate sector, which is known as generational transfer, but in a cost-effective manner and in some cases as low as $5 initially.
- Snap, crack and . . . FizzleDespite the myriad of news and new revenue streams reported in this newsletter about Snap, Evan Spiegel says the words no tech worker wants to hear right now: “restructuring our business.” Amanda He reported that this would unfortunately mean a 20% reduction in staff.
- Obstacles abroadAmazon faces some tough competition in India. Manish Reports that the e-commerce giant has presented some challenges to its ability to gain a more prominent position in the country.
Startups and VCs
this week, came Go deep with a founder who is building digital license plates. He thought building a hardware product that was easy to copy would be a winner-take-all fantasy in an incredibly tightly regulated industry, but it works, it works, and it’s fun to see Reviver build a company, one license at a time.
Populous, a San Francisco-based transportation data startup, started when shared scooter mania took hold and cities were trying to understand how infrastructure could be used by fleets of small vehicles. Now, Populus founder and CEO Regina Clelow is repositioning the company to take advantage of another hot opportunity: suspensions and crowdfunding. Rebecca He wrote. “The Power of Great Poles” is a really good read from TechCrunch’s transportation desk.
Raisin Money, Raisin Hell:
Formulate a XaS customer success strategy that drives growth
Image Credits: Tepalmer (Opens in a new window) / Getty Images
Providing users with better service than they expect can save software startups. In one study, companies that spent 10% of annual revenue on customer success achieved higher net recurring revenue.
According to TC+ contributors Rachel Parrinello and John Stamos, “Companies typically deploy two or more customer success archetypes. They often differ in customer segment, business and technical focus, and sales activity focus: acquire, renew, sell, and sell.”
If you’re interested in optimizing revenue through CS, read the rest of the full look at the career design approach because “Companies shouldn’t design their customer success roles in a vacuum.”
(TechCrunch+ is our membership program, which helps founders and startup teams get ahead. You can register here..)
Big Tech Inc.
Social media and privacy often don’t go hand in hand, especially when kids can see so much on the Internet. Twitter ran into this as it tried to monetize adult content in an effort to compete with online fans. It later canceled the program when it was found that the system failed to “recognize child sexual abuse and non-consensual nudity.” Amanda He wrote. Meanwhile, California lawmakers have wasted no time moving forward to create statewide online privacy protections for children that do not exist at the federal level. Taylor Reports.
- Step on the gas, er, EV pedalToyota is accelerating its investment in electric vehicles in the U.S., and will commit $3.8 billion to that initiative, up from $1.3 billion earlier. Jacqueline He wrote.
- Cash out on NFTsEvent organizers working with Ticketmaster can now issue NFTs tied to tickets on Flow; Ivan Reports.
- It’s about to fall and that means another Apple event.: Brian Here’s the skinny on everything you need to know about Apple’s iPhone 14 event on September 7.
- New satellite on the block: Royal Caribbean is “going all-in on satellite service” and will set up its ships with Starlink Internet, Devin writes.
