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Fast-growing car dealership with 10 DMV locations uses communications solutions to improve customer and employee experience
Sterling, Va., November 2, 2022 /PRNewswire/ — Comcast Business today announced it is working with Eastern Automotive Group — a family-owned and award-winning used car dealership — to accelerate the company’s digital transformation and support its expansion into new markets. Washington DC, Maryland And Virginia (DMV) area and beyond. Comcast’s business solution includes network and connectivity enhancements that help improve employee productivity and deliver enhanced, digital-first experiences to customers.
For more than 30 years, Eastern Automotive Group has served as one of the DMV’s premier auto suppliers. The family-owned company sells more than 150,000 used vehicles and currently operates eight retail locations in addition to its 160,000-square-foot corporate headquarters. Sterling, Virginia. It takes pride in quality, service, experience and choice for the thousands of customers it serves annually. In addition to being recognized as a top job at The Washington Post And Best Seller of the Year for six consecutive years, Easterners serves the community in many ways, whether it’s supporting local sports teams or donating food, cars and more.
Facing ambitious growth goals, the team in the East needed a reliable, secure and scalable technology solution to support its digital transformation. The company wanted to change from paper-based processes and documents to a full digital experience to not only benefit their employees, but also to improve the customer experience. For example, it’s critical for Orient to adapt to customer needs in real time – whether a customer wants to buy a used car traditionally or online – and the difference between seven and 15 must do this quickly. – A minute of user experience can cost an entire sale. Thanks to Comcast’s strong technology base, Eastern now handles 30 percent of its deals through the digital channel.
“Comcast Business has been by our side every step of our digital transformation journey. Without scalable internet and reliable bandwidth, our team would not have the resources or tools to deliver a superior, digital-first experience to our customers. Love,” he said. Tim Atkins, Chief Operating Officer, Eastern Automotive Group. We needed a true enterprise partner to support our needs, and Comcast Business was the only vendor that could meet – and exceed our expectations – supporting quick turnaround activities and deployments, or giving us a strong technology base to do business with. Fast forward, we couldn’t be happier with our decision to partner with Comcast Business.
As part of the relationship, Comcast Business is supporting Eastern with Ethernet Dedicated Internet (EDI) and business-grade Internet connections ranging from 100 MG to 1G at eight retail locations and two corporate locations. Washington DC, Maryland And Virginia. In addition to fast and reliable EDI connections, Comcast Business helps businesses grow their network across diverse locations in the East.
“It’s no secret that we have big growth goals. If we plan to do more business online and expand to new markets in the near future, the reliable support of a partner like Comcast Business is irreplaceable,” he said. Joel Bassam, President, Oriental Automotive Group. “Comcast Business not only provides best-in-class solutions that support the backbone of our transformation, but also supports our broader vision by having the ability to grow alongside us.”
“Comcast Business understands that reliable communication is key to leading a successful digital transformation while simultaneously delivering a great customer experience,” he said. And Kar, Regional Vice President, Comcast’s Beltway Region. “Whether selling cars online or in person, the team at Eastern Automotive Group can be confident that their technology supports a positive customer experience. We are proud to support Eastern and look forward to partnering with the team to support their digital journey as they continue to expand.”
About Comcast business
Comcast Business offers a suite of communications, networking, cybersecurity, wireless and managed solutions to help organizations of all sizes prepare for what’s next. Powered by the nation’s largest giga-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest provider of cable services to the small and medium-sized business and enterprise market. Comcast Business is consistently recognized by industry analysts and associations as a leader and innovator and one of the fastest growing providers of Ethernet services.
For more information, call 866-429-3085. Follow on Twitter @ComcastBusiness and on other social media networks at http://business.comcast.com/social.
About Eastern Automotive Group
Eastern Automotive Group is a family-owned used car dealership that opened in 1988. With the motto, “Where is your business, your credit,” Eastern became one of the DMV’s premier auto dealers. East operates eight retail locations around DC MarylandAnd Virginia 160,000 square feet of corporate headquarters and a centralized recovery facility. Every Oriental vehicle has passed rigorous multi-point verification so you can buy with confidence. Browse our extensive inventory of over 1000 cars where your experience can be completely customized. 100% online, in person or a mix of both. So buy your next dream car or upgrade a vehicle in person or have the car delivered to you. At Eastern Places we are committed to providing any car, any road, for everyone.
For more information, call 877-867-0641. Follow @EasternMotors on all channels and contact us at https://www.easts.com/contact-us/
Source Comcast Business
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