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new york
CNN
–
It’s been a good year for Chick-fil-A — a recent survey made it Gen Z’s top restaurant, with 15% of respondents listing it as their choice.
The annual Piper Sandler survey surveyed 14,500 teenagers in 47 states, with an average age of under 16 (15.8 years old, to be exact).
Among teenagers, Starbucks is second at 12 percent, followed by Chipotle (7%), McDonald’s (6%) and Olive Garden (3%).
Earlier this month, the restaurant was polled in another poll, and the results weren’t quite as good: QSR’s annual Drive-Thru Report found that Chick-fil-A had the slowest line of 10 restaurants, with an average wait time of about 107 seconds. But this was mainly because. It is so popular that it has many cars lined up for food.
Then again, Chick-fil-A led the industry in customer satisfaction with the same poll — 88% of customers said the fried chicken sandwich chain had “friendly service.”
The researchers too Chick-fil-A found that it was well organized A “check-point system” that allows customers to engage in a variety of interactions with staff, from placing their order to the popular response to people saying “I’m happy”.
The chain has 2,730 outlets. It will hit sales of nearly $16 billion by 2021, according to Technomic, a food industry research and consulting firm. (Chick-fil-A is a private company that does not release its results.)
The company hasn’t won everyone over, however. The chain has been at the center of political debates and calls for boycotts due to its support for anti-LGBTQ organizations and opposition to same-sex marriage.
– CNN’s Nathaniel Meyersohn contributed to this report.
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